Refund Policy

OppressedAI sells credits one way: as one-off packs, paid for once, in your own currency. There is no subscription anywhere on the service. Credits are spent on generations that cost us money the moment they run, so this policy says plainly where the line falls instead of leaving you to guess.

The short version

• Within 14 days of a payment, if you have spent 20% or less of the credits it granted, we refund it in full. No reason needed, and it applies to every pack you buy, not just your first.
• Spent more than that, and we will refund the unused portion at our discretion.
• Credits you have already spent are not refundable — the compute is gone.
• If a generation fails through our fault or our provider's, its credits return to your balance automatically. You do not have to ask, and it is not a refund of money.

Credit packs

• A pack is a one-off purchase. Nothing renews and there is nothing to cancel, so you will never be charged again unless you buy another pack yourself.
• Pack credits do not expire. We will not withdraw credits you have paid for.
• The 14-day rule above applies to a pack from the date you bought it, measured against the credits that pack granted.

What we will not refund

• Credits spent on generations that completed. Generative models are not deterministic, and a result you dislike still consumed the compute we paid for. Free models and previews exist so you can test before spending.
• Accounts terminated for breaching our Acceptable Use Policy.
• Requests made long after the fact where the credits were used. If something went wrong, tell us while we can still see what happened.

Your statutory rights

If you are a consumer in the UK, EU, or another jurisdiction with a statutory cooling-off period, you normally have 14 days to withdraw from a purchase of digital services. Because we grant credits immediately, you are asking us to begin at once, and that right ends once you start spending them. The 14-day rule above is offered regardless, and nothing here removes rights the law gives you that cannot be waived.

How to ask

Email legal@oppressedai.com from the address on your account, with the date of the payment. We aim to answer within three working days. Approved refunds go back to the original payment method and typically take five to ten days to appear, depending on your bank.

Payments are processed by Paystack in Nigeria and by Flutterwave in Ghana, Kenya and South Africa. OppressedAI is the seller of record either way — the refund comes from us, through whichever of the two took the payment, back to the card, bank account or wallet you paid from. Buying from anywhere else charges your card in Naira, so what your bank returns depends on its own rate on the day, and any foreign transaction fee it added is between you and your bank.

Chargebacks

Please contact us before disputing a charge with your bank. A chargeback costs us a fee and locks the payment for weeks, and almost every case we have seen is something we would simply have refunded. Accounts with an open dispute are suspended until it is resolved.